Frequently Asked Questions
Everything you need to know about shopping with COTTONINK
How do I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns within 14 days of receipt for items in their original condition with tags attached. Please note that sale items and intimate apparel are final sale.
Which payment methods do you accept?
COTTONINK accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and various local bank transfer options depending on your region.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Do you ship internationally?
Yes, we offer worldwide shipping. Shipping costs and delivery timelines vary by destination and will be calculated automatically at checkout.
What should I do if I receive a defective item?
We maintain high quality standards, but if you receive a faulty product, please contact our customer service team immediately with your order number and photos of the defect for a replacement or refund.