Returns & Exchanges
At COTTONINK, we want you to love every piece you wear, which is why we offer a flexible 14-day return and exchange policy for all items in their original condition. Whether it is a sizing issue or a change of heart, our goal is to ensure your shopping experience remains effortless.
Initiate Your Request
Log in to your COTTONINK account, navigate to your order history, and select the items you wish to return or exchange within 14 days of delivery.
Pack Your Items
Ensure the garments are unworn, unwashed, and still have all original tags attached before placing them back in their original packaging.
Ship It Back
Print your prepaid shipping label from the portal and drop off the package at any authorized courier location or schedule a home pickup.
Quality Check & Refund
Once our team inspects the returned items, we will process your refund to the original payment method or ship your new exchange size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing